TL-9000:2015 defines the quality management system (QMS) requirements for design, development, production and service provision for the Information and Communication Technologies (ICT) industry.
The TL 9000 standard was developed by and for the ICT industry in 1999 to drive consistency in the quality of products and services down the supply chain through the implementation of a common body of QMS requirements (built on top of ISO 9001) and defined performance-based measurements.
The expected benefits include improved organizational performance, overall cost reduction, increased competitiveness, enhanced customer-organization-supplier relationships, and continual improvement of products and services.
Benefits of TL 9000 certification
Adopting the TL 9000 management system allows your company to demonstrate its compliance to the high standards required by the ICT and telecommunication industry. It also aids in the validation of the quality of your processes, products and services. TL 9000 enables your company to create value for customers and stakeholders through continuous improvement, strategic partnerships and high standards achieved through a solid measurement system.
Many buyers demand suppliers of equipment to be TL 9000 certified as this provides assurance that their products are dependable – TL 9000 certification is therefore essential for selling to these businesses.
Sbp SigmaL offer courses and trainings that cover TL-9000:2015 The Telecom Quality Management Systems which is focused on Customers Needs and Satisfaction.